Agent instructions

Instructions for appointed port agents reporting to Adria Cargo.

Appointed agents receive principal authority, reporting lines, PDA requirements, service scope, and final DA instructions from the operations office.

Appointment workflow

Agents should not act until appointment authority and service scope are confirmed by the operations office.

Nomination request

Adria Cargo sends the port, cargo, vessel class, expected ETA, and required service scope.

Pro-forma DA

Agent submits PDA with tariff basis, expected port costs, optional services, and bank instructions.

Pre-arrival control

Agent tracks ETA, berth prospects, terminal readiness, pre-arrival documents, and any local restrictions.

Port attendance

Agent reports cargo progress, stoppages, weather, services, and incidents daily until sailing.

Close-out

Agent provides sailing report, signed SOF, supplier invoices, variance explanation, and final DA.

Daily reporting matrix

Daily reports should be concise, time-stamped, and specific enough for commercial, operational, and cost decisions.

Report itemExpected detailEscalate immediately if
ETA and berth prospectsLatest ETA, anchorage plan, pilot booking, berth statusBerth delay affects laytime or cargo plan
Cargo operationsCommenced/completed times, daily quantity, balance, expected completionShortage, damage, slow rate, or stoppage occurs
Port servicesPilotage, towage, mooring, waste, fresh water, launch, storesService cost varies from PDA or requires principal approval
DocumentationNOR, SOF, cargo documents, clearance, receipts, invoicesAny authority, terminal, or master refuses signature